Customer service questions

Q: How long will it take to receive my wine once I have placed the order?

A: We dispatch all orders within 24 hours. If there are stock issues there may be a delay, we will notify you should this occur. Delivery times are dependent on your location but, as a guide, delivery within Tasmania is 1 to 3 working days. Mainland Australia is 5 to 10 working days.

Q: What should I do if I receive broken bottles in my order?

A: All our freight is packaged so that breakages are kept to a minimum. If you are unfortunate enough to have a breakage then please contact us within 3 days of receiving your order and we will either send a replacement wine  or discuss an alternative if not available. 

Q: How do I join the Tasmanian Wine Centre's wine club?

A: Simply fill out the form on our website and email it to us. Membership is FREE and entitles you to the latest wine specials, member benefits such as wine dinners and tastings. 

Q:  Can I mix my own dozen?

A: Yes you mix your own mixed dozen. Keep in mind though, freight is charged by the case (12 bottles) so ordering in dozen lots is cheaper.

Q: Can I purchase a single bottle from the website?

A: Yes you can purchase single bottles from the website.