Customer service questions

Q: How long will it take to receive my wine once I have placed the order?

A: We dispatch all orders within 24 hours. If there are stock issues there may be a delay, we will notify you should this occur. Delivery times are dependent on your location but, as a guide, delivery within Tasmania is 1 to 5 working days. Mainland Australia is 5 to 10 working days.

Q: What should I do if I receive broken bottles in my order?

A: All our freight is packaged so that breakages are kept to a minimum. If you are unfortunate enough to have a breakage then please contact us within 3 days of receiving your order and we will either send a replacement wine  or discuss an alternative if not available. 

Q: How do I join the Tasmanian Wine Centre's e-news?

A: Simply fill out your details by clicking here. It is FREE and entitles you to the latest wine specials, member benefits such as wine dinners and tastings. 

Q:  Can I mix my own dozen?

A: Yes, you mix your own mixed dozen. Keep in mind though, freight is charged by the case (12 bottles) so ordering in dozen lots is cheaper.

Q: Can I purchase a single bottle from the website or in store?

A: Yes, you can purchase single bottles from the website or in store.