Customer service questions
Q: How long will it take to receive my wine once I have placed the order?
A: We dispatch all orders within 24 hours. If there are stock issues there may be a delay, we will notify you should this occur. Delivery times are dependent on your location but, as a guide, delivery within Tasmania is 1 to 5 working days. Mainland Australia is 5 to 10 working days. Due to Covid19 shipping times may vary.
Q: What should I do if I receive broken bottles in my order?
A: All our freight is packaged so that breakages are kept to a minimum. If you are unfortunate enough to have a breakage then please contact us within 3 days of receiving your order and we will either send a replacement wine or discuss an alternative if not available.
Q: How do I join the Tasmanian Wine Centre's e-news?
A: Simply fill out your details by clicking here. It is FREE and entitles you to the latest wine specials, member benefits such as wine dinners and tastings.
Q: Can I mix my own dozen?
A: Yes, you mix your own mixed dozen. Keep in mind though, freight is charged by the case (12 bottles) so ordering in dozen lots is cheaper.
Q: Can I purchase a single bottle from the website or in store?
A: Yes, you can purchase single bottles from the website or in store.
Q: What if the vintage I ordered is unavailable?
A: Vintages can become out of stock over night. If the vintage you ordered is unavailable, we will replace it with the next available vintage. If you are after a specific vintage please let us know via comments when finalising your order.
Q: What if the product I ordered is unavailable?
A: Products can become out of stock over night. If the product you ordered is unavailable, we will try our best to replace the item at equal or greater value. Our staff will select products that are as similar to the original product ordered as possible. If you are after a specific product please let us know via comments when finalising your order.