Q: How long will it take to receive my wine once I have placed the order?

A: We dispatch all orders as soon as possible. If there are stock issues there may be a delay, we will notify you should this occur. Delivery times are dependent on your location but, as a guide, delivery within Tasmania is 1 to 5 working days. Mainland Australia is 5 to 10 working days. 

Q: What should I do if I receive broken bottles in my order?

A: All our freight is packaged so that breakages are kept to a minimum. If you are unfortunate enough to have a breakage then please contact us within 3 days of receiving your order and we will either send a replacement wine  or discuss an alternative if not available. 

Q: How do I join the Tasmanian Wine Centre's e-news?

A: Simply fill out your details by clicking here. It is FREE and entitles you to the latest wine specials, member benefits such as wine dinners and tastings. 

Q:  Can I mix my own dozen?

A: Yes, you mix your own mixed dozen. Keep in mind though, freight is charged by the case (12 bottles) so ordering in dozen lots is cheaper.

Q: Can I purchase a single bottle from the website or in store?

A: Yes, you can purchase single bottles from the website or in store.  

Q: What if the vintage I ordered is unavailable?

A: Vintages can become out of stock over night. If the vintage you ordered is unavailable, we will replace it with the next available vintage. If you are after a specific vintage please let us know via comments when finalising your order. 

Q: What if the product I ordered is unavailable?

A: Products can become out of stock over night. If the product you ordered is unavailable, we will try our best to replace the item at equal or greater value. Our staff will select products that are as similar to the original product ordered as possible. If you are after a specific product please let us know via comments when finalising your order.

Terms & Conditions of Ticket + Event Sales

By purchasing a ticket to an event, you agree to the following terms and conditions:

1. Ticket Purchase

   • All tickets must be paid for in full at the time of booking.

   • Tickets are valid only for the named event, date, and venue specified at the time of purchase.

2. Refunds & Cancellations

   • Tickets are non-refundable except in the circumstance where the ticket holder can no longer attend and the event organiser is able to replace/resell the seat.

   • If the seat is successfully replaced, a refund (minus any processing fees or charges incurred) will be issued.

   • If a replacement cannot be found, no refund will be provided.

3. Transfers

   • Tickets may be transferred to another person with prior notice to the organisers. The new attendee’s details must be provided.

4. Event Changes

   • The organiser reserves the right to make changes to the event program, menu, venue, or date if necessary. In the event of cancellation by the organiser, a full refund will be issued.

5. Dietary Requirements

   • All dietary requests must be submitted at the time of booking or no later than [7 days] prior to the event. While all reasonable efforts will be made, the organiser cannot guarantee that all dietary needs will be accommodated.

6. Liability

   • Attendees are responsible for their own safety and belongings. The organiser accepts no liability for loss, damage, injury, or illness sustained at the event, except where required by law.

7. Photography & Media

   • By attending, you consent to being photographed or filmed for promotional purposes, unless you notify the organiser in writing beforehand.